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• The ball player away from Switzerland won way too much money.
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The challenge is solved if casino confirmed the deposit was successfully paid to your gaming account. The fresh complaint try marked as the ‘resolved’ after the user accepted the fresh resolution. The player verified bill of the winnings, as well as the ailment is designated because the solved. The gamer of Austria had expected a withdrawal less than a couple of days prior to distribution it complaint.

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The gamer from Brazil placed currency to your casino on may 14th, 2024. Yet not, by Will get 15th, the brand new put was not reflected in the casino membership. The brand new casino attributed the brand new decelerate so you can issues with the fresh percentage merchant, inspite of the user delivering evidence of the new PIX purchase. We needed the ball player get in touch with the brand new payment vendor for study. At some point, the ball player verified that the money arrived in the fresh gambling enterprise account inside questioned schedule, as well as the criticism is actually designated since the fixed.

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Since the local casino had followed their conditions and terms, we were obligated to refute the new criticism. The ball player from Portugal, who had a betting addiction, requested notice-exception in the casino in the January but are allowed to put €2 hundred inside the April despite this. The problem try resolved by the making clear that the notice-exception alternative available with the brand new gambling establishment try limited by one week and you can didn’t allow for a refund underneath the points.

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